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Frequently asked questions

Here are some of the commonly asked questions about the treatments we offer.

If the question you want to ask is not listed, then please message us and we will reply as soon as possible. 

Holistic therapy is an approach to wellbeing that focuses on the whole person—mind, body, and spirit—rather than just treating symptoms. It uses natural, non‑invasive practices to restore balance and address underlying causes of discomfort.

Holistic therapies are considered safe when delivered by trained professionals, as they’re gentle and non‑invasive, but it’s important to share any medical conditions with your practitioner. Many people use holistic treatments alongside conventional medical care, as they often complement each other well. Those with serious health issues should check with their doctor first, as certain treatments—like deep tissue massage for individuals with blood‑clotting problems—may not be appropriate.

Your session will begin with a quiet consultation about your needs, preferences, and any relevant health information. This allows the treatment to be tailored specifically to you. Throughout the treatment, you’ll be guided with care so you feel safe, supported, and deeply relaxed.

Treatment durations refer to hands-on time only. Consultation and preparation, including time to settle in before your treatment and leave in a calm, unhurried way, are provided in addition to the stated treatment time.


After a treatment, most people feel calm, balanced, and restored. Occasionally, you may notice mild tiredness or tenderness, particularly after deeper work — this is a natural response as the body releases tension. The frequency of treatments varies from person to person and can be discussed based on your individual goals, whether for relaxation, maintenance, or targeted support.

Your comfort is always the priority. You may undress to whatever level feels right for you, and your privacy is fully respected with private treatment rooms. Massage should feel nurturing, not painful. Massage pressure is adjusted to suit your body and preferences — You are welcome to share feedback at any point.

This is why Suzanne spends time with you to complete the consultation beforehand. Your privacy and wellbeing are important. All personal and medical information is treated with the utmost confidentiality and handled in line with GDPR regulations. The information you provide is used only to support your treatment and enhance your experience, and is never shared without your consent unless required by law.

We do offer home visits for those that are unable to attend one of our treatment rooms due to a medical condition.
We only attend homes within a 20 minute radius of each treatment room on the days we are working from that location and there is a surcharge to cover travel expenses.

Please contact by telephone to discuss home visits.

All treatments require a £15 deposit to be paid at the time of booking. This can be made via PayPal or bank transfer.

The balance is to be paid at the time of treatment and can be made with cash, a bank transfer, via PayPal or debit/credit card. 

All deposits are non-refundable, however we understand life doesn't always run smoothly.

If the cancellation is made 24hrs or more before your appointment time you can transfer your deposit to a new appointment time or alternate treatment. If less than 24hrs notice is given, we will, whenever possible, arrange a new appointment with you. If you do not attend an appointment without any notice, your deposit is forfeited and we may need to charge an additional cancellation fee.

Yes, we are happy to supply gift vouchers. We send vouchers via email and they are personalised to the recipient/ event.

Gift vouchers can be for a cash value or a specific treatment. Please call or use our contact form to discuss your needs. 

Yes, all UK military, veterans, emergency service personal and Blue Light Card holders can have a discount. Click here for full details